We are Akht103 Solutions Ltd, a company incorporated in England and Wales.
Our company Number is 08240431 and our registered address is Ground Floor, 1a Parker St, Burnley, England, BB11 1AU
This Privacy Policy and Cookie Policy is related to My MSK Clinic, a trading name for AKHT103 Solutions Ltd.
AKHT103 Solutions Ltd or “MYMSK Clinic” / “we”/ “our”/”us”. We are committed to ensuring your privacy is protected. We will continue to comply with the provisions of Data Protection Act 2018 (DPA) and we will comply with the General Data Protection Regulation (GDPR).
This privacy policy (together with our website terms and conditions and cookie policy) sets out how we collect personal information from you and how the personal information you provide will be processed by us.
By visiting the website at https://www.mymskclinic.co.uk (the “website”) you are accepting and consenting to the practices in this privacy policy. If you do not consent, please do not submit any personal data to us.
What Information does MyMSK Clinic have and how will we use it?
Information you give to MYMSK Clinic. You may give us information about you by completing our enquiry form on the website or by requesting via the website that we send you marketing information or by emailing us your medical history and asking us medical questions relating to your condition/illness.
The information you give us may include your name, email address, address/location, and phone number.
We will retain this information while corresponding with you or providing services to you or to a patient you represent. We will retain this information for a period of 10 years or as long as legally required.
Information MyMSK Clinic collects about you.
MyMSK Clinic may collect the following information from you when you visit the website.
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- Technical information, including the internet protocol (IP) address used to connect your computer to the internet,
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- Information about your visit, full uniform resource locator (URL), products you viewed and searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone numbers used to call MyMSK Clinic.
We will retain this information for two years or as long as legally required.
Website privacy information
Information we receive from other sources: this includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address, and phone number. We will retain this information for a period of 10 years or as long as legally required.
Use made of the information
MY MSK Clinic may use the information we use/receive or collect about you.
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- Fulfil any obligations under any contracts we have entered with you or with a patient you represent, and to provide you or the relevant patient information or services you or the patient has requested.
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- Send you newsletters or marketing information if you have consented for us to do so.
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- Notify you of any products and services we feel may interest you or permit third parties to do so if you have provided the appropriate consent.
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- Monitor website usage and provide statistics to third parties for the purpose of improving and developing the website and the services we provide via the website.
MyMSK Clinic processes personal information for certain legitimate business purposes which includes some of the following:
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- Where the processing enables MyMSK Clinic to enhance, modify, personalise, or otherwise improve the website, its services, or communications.
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- To identify and prevent fraud.
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- To enhance the security of the MyMSK Clinic network and information system.
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- To better understand how people interact with MyMSK Clinic.
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- To administer the website and carry out data analysis, trouble shooting and testing.
Where we are processing data which we have obtained via the website, having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time.
We will not share, sell, or distribute any of the information you provide to us without your prior consent, unless required to do so by law.
Disclosure Of Your Information
We may share your non-medical personal information with any member of the AKHT103 Solutions Ltd group, as defined under the Companies Act 2006.
Personal data provided to AKHT103 Solutions Ltd/MYMSK Clinic via its website will be processed in accordance with the AKHT103 Solutions Ltd/MYMSK Clinic privacy policy.
Your rights in respect of your data
If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database.
If you wish to make any changes, please contact us via email on admin@mymskclinic.co.uk or phone. If you wish to access or rectify the information we hold about you, or request that such information be sent directly to another data controller please contact us by email at admin@mymskclinic.co.uk or phone.
We shall process your request to access your information within one month of receipt. We will process your requests free of charge.
If you have any complaints about our use of personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction, such as the information commissioner’s office (ICO) https://ico.org.uk/
If you have any further queries or comments on our website privacy policy, please contact us via email or phone. We also welcome your views on our privacy policy.
Cookies
The website uses cookies to distinguish you from other users using the website. For detailed information on cookies we use and the purpose for which we use them, please see our cookie policy below:
Cookies
When you use our sites, we and third-party companies collect information by using cookies and other technologies such as pixel tags (for simplicity we refer to all such technologies as ‘cookies’). A cookie is a text file containing small amounts of information which a server may download to your computer, mobile or tablet when you visit a website or use an app. A pixel tag (sometimes called a web beacon) is an invisible image with a line of code which is placed within an email message or on a web page.
There are different types of cookies which are used to do different things. These include letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping us to identify ways to improve your overall site experience. Others are used to provide you with advertising, which is more tailored to your interests, or to measure the number of site visits and the most popular pages.
To help you understand the different types of cookies we use on this website and what they do, we have grouped cookies into two categories as described in the “Cookies used on our sites” section below. Cookies used on websites that link through to MYMSK Clinic should be managed directly through the originating website.
Information collected via cookies and other technology
The cookies used on this site do not collect directly identifiable personal information such as name, address, email address etc.
What are Cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience.
CATEGORY 1 COOKIES
These cookies are essential in order to enable you to move around our websites and use its features, such as accessing secure areas of the websites. Without these cookies, services you have asked for cannot be provided.
Your consent is not required for the delivery of those cookies which are strictly necessary to provide services requested by you.
MyMSK Clinic uses these types of cookies.
CATEGORY 2 COOKIES
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Web analytics that use cookies to gather data to enhance the performance of a website fall into this category. For example, they may be used for testing designs and ensuring a consistent look and feel is maintained for the user. This category does not include cookies used for behavioral/ targeted advertising networks.
MyMSK Clinic use these types of cookies. By using MyMSK Clinics website and online services you agree that we can place these types of cookies on your device.
How can you control the use of cookies?
You can control the use of cookies at any time, you can use your browser settings to manage cookies including deleting cookies previously stored and blocking cookies from being set.
PATIENT INFORMATION ABOUT RAISING A CONCERN, COMPLIMENT OR COMPLAINT
Practice complaints procedure
As a clinic we strive to provide the best possible service for our patients. However, we recognise that sometimes you may feel that we have not met your needs. If you have any complaint or concern about the service you have received from the doctors or staff working at this clinic you are entitled to ask for an explanation.
We operate an in-house complaints procedure to deal with your complaint. This procedure does not deal with matters of legal liability or compensation.
Our promise to you
We will:
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- Listen to your complaint or concern
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- Respond by establishing a clear, appropriate plan of action, and provide you with relevant support and advice
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- Improve the service however we can
How to make your complaint
We hope that we can resolve your problem easily and promptly, often at the time the problem arises and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint we would like you to do so as soon as possible. This will enable us to establish what happened more easily.
You can raise your concern or complaint to any MyMSK Clinic staff member verbally, face to face or via a telephone call. You can also put your complaint in writing to the Registered Manager. If you would like assistance with making your complaint a member of staff will be able to help you write down your complaint.
Please be assured that any complaint you make (written or verbal) will be treated in strict confidence and have no effect upon the level of treatment and care that you receive at the practice.
If you would prefer a family member, friend or advocate to make the complaint on your behalf, they may do so and the clinic will work with them and yourself to resolve the problem. However whilst we can receive a complaint on your behalf we cannot provide any medical information to a third party without your consent. To discuss or provide confidential information we would require a note signed and dated by you. A member of our staff would be happy to assist you with this.
What happens next
Your complaint will be acknowledged within two working days of receiving it. This may well be a phone call or written correspondence from an appointed MyMSK Clinic senior manager to you (or your advocate) to make sure we fully understand your complaint. However, we aim to resolve as many issues as possible immediately if this does not require an investigation.
We aim to make a full response to you within the next 21 working days. During that time the clinic will conduct an investigation to find out what has happened and whether there is any action that can be taken to put things right. If at the end of those 21 days we are still conducting our investigations we will notify you of the position and keep you fully informed until our investigations have been concluded.
As a result of the practice investigation we will:
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- Make sure your receive an apology
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- Find out what has happened and what went wrong
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- Make it possible for you to discuss the problem with those concerned, if you would like this
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- Keep you informed of our progress
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- Identify what we can do to make sure that problem does not happen again
Getting further help with your complaint
We hope that through our practice complaints procedure we can resolve your problem satisfactorily. We believe that this will give us the best chance to put the matter right with you and the opportunity to improve our services for all our service users.
However, if you feel that your complaint is not being dealt with in a satisfactory manner you may contact:
Care Quality Commission on 03000 616161
Raising a Concern
MyMSK Clinic takes its Safeguarding of Vulnerable People responsibilities very seriously and takes all reasonable measures to prevent the risk of any kind of abuse a service user may suffer, or address the raising of any associated concerns regarding abuse.
Abuse can fall into any of the types below:
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- Physical Injury
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- Physical Neglect
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- Psychological Abuse
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- Sexual Abuse
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- Financial or material Abuse
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- Discriminatory Abuse
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Modern Day Slavery
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All our MyMSK Clinic team are fully vetted and hold a DBS check and have been trained in how to support those raising a Safeguarding Concern. Whether it is some concern you feel or an actual risk of any abuse, please be assured that we are trained and able to support you raising these concerns.
Concerns can be raised verbally or in writing to any member of our team. The Registered Manager of MYMSK Clinic will be responsible for any concerns that are raised and will ensure you are fully supported through the process.
You can also raise your concern with your local Safeguarding Locality Team or via CQC.
General Feedback
If you have any suggestions or ideas to help improve the service we offer or share a compliment, you can give this verbally or in writing to any member of the MyMSK Clinic team where it will be shared appropriately and used to inform future service improvements. Feedback can also be received anonymously. We also provide a Feedback Form and envelope on site, if you prefer or it can be left on the Google review section of our website.
MyMSK Clinic welcomes feedback as part of continually reviewing and improving its services and processes.
