Privacy Policy
Our contact details
MyMSK Clinic Burnley
Address: 1A Parker Street, Burnley BB11 1AU
Phone Number: 0333 772 9655
E-mail: admin@mymskclinic.co.uk
MyMSK Clinic Manchester
Address: Sevendale House, 5-7 Dale St, Manchester M1 1JA
Phone Number: 0333 772 9655
E-mail: admin@mymskclinic.co.uk
The type of personal information we collect
- Personal information, such as name, date of birth and contact details
- Information about your health including medical history, allergies, medication you may be/have been on, results of any medical investigations, treatments etc
- Financial details with regards to payments e.g. bank details and receipts
- Consent forms
- Relevant information from other health professionals and carers
Children’s Data
My MSK Clinic provides services only to adults aged 18 and over. We do not knowingly collect or process personal information relating to anyone under the age of 18.
Why we collect your personal information
- To obtain your consent. You are able to remove your consent at any time. You can do this by contacting MyMSK Clinic at admin@mymskclinic.co.uk or Phone us at 0333 772 9655
- We have a legal obligation.
- In order to deliver the most appropriate healthcare services in an effective manner
- To procure payment for the practitioner’s services
Who is responsible for keeping my personal data safe at MyMSK Clinic?
Dr Amir Akhtar is our Data Protection Officer and is responsible for keeping your personal information secure and confidential. He can be reached at:
Dr Amir Akhtar
MyMSK Clinic 1A Parker Street
Burnley BB11 1AU
0333 772 9655
admin@mymskclinic.co.uk
Change of Details
It is of utmost importance that you let the Clinic know in case of any changes that need to be made to your personal information (e.g. a change in address) or if you find any incorrect piece of information in the data that we have collected, that may need amending (e.g. your phone number, date of birth). You have a responsibility to inform us of any changes so our records are accurate and up to date
How we collect your personal information
- Directly through your contact with MyMSK Clinic, including in person, by phone, by email or through our website
- From anyone acting on your behalf e.g. your carers. If you’re providing us with a third party’s personal information for any reason you must make sure they read and understand this Privacy Notice
- Use or view our website through your browser Cookies
What are Cookies?
Cookies are small text files placed on your device to help our website function and to improve your experience.
We use:
Essential cookies – required for the website to work properly (these do not require consent).
Analytics and performance cookies – help us understand how our site is used.Â
Functional cookies – remember your preferences, such as language or location settings.
MyMSK Clinic uses two types of cookies:
- The essential cookies needed to enable you to navigate our website and use its features. The delivery of these cookies does not require your consent as they are necessary to provide services requested by you
- The other type of cookies assess your user experience e.g. which pages are frequently visited and whether you receive any error messages on any part of our website. Since they don’t collect any type of information that would typically identify the visitor, these cookies are anonymous.
Maintaining your confidentiality
The clinic has a legal obligation to maintain your confidentiality and is committed in doing so. All the staff is trained in keeping your personal data secure and confidential in line with the guidelines set out by the GDPR
How we store your personal information
Your paper medical records are securely stored in locked filing drawers. Electronic files are saved in password-protected computers.
Your information will only be passed on if ever a genuine need for it arises. The Clinic will never disclose your information to any third party without your permission, unless there are exceptional circumstances; e.g. if it’s a life or death situation, or where it is our legal obligation to pass on any information as part of our duty of care.
MyMSK Clinic will follow standard medical guidance on the length of retention of medical records. In most cases, this means that your records be retained for 8 years after you last saw us. It will then be disposed of in a safe manner.
Records may be kept for longer provided that there is good reason to extend the retention period (e.g. if your medical condition is the subject of a protracted legal claim). In the case of child patients, medical records are normally kept until the child reaches the age of 25 or 26 years.
Sharing Your Information with Third Parties
We may share your personal data with trusted third parties who help us deliver our services, such as:
Secure payment processors
IT service providers and cloud storage platforms
Laboratories or diagnostic imaging providers (for clinical purposes)
Other healthcare professionals involved in your careÂ
All third parties are bound by strict data protection agreements and may only use your data for the specific purpose we have instructed.
We do not transfer your data outside the UK unless adequate safeguards are in place that comply with current UK data protection laws.
Your data protection rights
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Automated Decision-Making and Human Review
We do not currently make any decisions about you solely by automated means that have legal or similarly significant effects. All clinical and administrative decisions are reviewed by a clinician or trained staff member before any action is taken.
If this ever changes, you will be informed, and you will have the right to request human review of any automated decision, express your point of view, and contest the decision in accordance with the Data Protection and Digital Information Act (DPDI Act) and the Data Use and Accountability Amendments (DUAA).
Complaints
If you have any concerns about how we handle your personal information, please contact us first at admin@mymskclinic.co.uk. We will acknowledge your complaint within 3 working days (unless a full reply can be sent within 5 days), keep you updated throughout our review, and provide a written outcome once your concern has been resolved.
If you remain dissatisfied, you may escalate your complaint to the Information Commissioner’s Office (ICO) using the following details:
The ICO’s address
Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow. Cheshire, SK9 5AF
Helpline number
0303 123 1113
ICO website
Policy Review
This Privacy Policy is reviewed at least annually or whenever significant changes occur in legislation or in how we process personal data. The last review date was October 2025 in line with the Data Protection and Digital Information Act (DPDI Act) and the Data Use and Accountability Amendments (DUAA).
For a copy of our full complaints or Data Protection and Information Governance Policy please contact us at admin@mymskclinic.co.uk.